JoyeAuto Technical Support
JoyeAuto Technical Support
We're always here to help.
Need help with your JoyeAuto CarPlay or Android Auto upgrade module? Our technical support team will assist you before and after installation.
Whether you need to confirm compatibility, find the correct installation guide, resolve connectivity issues, or troubleshoot audio and display problems, we're dedicated to helping you get the most out of your upgrade.
Don't know where to start? Contact our technical team.
Whatsapp: +86 189 4831 2465
1. Installation Guide and User Manual
Our retrofit modules are designed to integrate with compatible original equipment infotainment systems while preserving the original screen.
To assist with installation, we provide installation diagrams, PDF instructions, and video tutorials for supported vehicle models.
Before Installation:
- Confirm that the product model you purchased is compatible with your vehicle.
- Review the installation guide for your specific vehicle model and system.
- Check that all cables and connectors match the instructions.
- If you are unfamiliar with dashboard removal or automotive electronics, we recommend seeking professional installation.
Find Installation Guide:
Visit our installation center to find diagrams and video tutorials for your vehicle.
View User Manual: Access the product manual for more setup and operation instructions.
2. Common Problem Troubleshooting
Black Screen or No Display
- Check that the module's power connection is secure.
- Confirm that the display cable is connected in the correct orientation.
- Confirm that you are using the correct product and following the correct installation steps.
- If the problem persists, please send a photo of the connection and a short video of the issue to our team.
No Sound After Installation
- Check the audio source selected for your vehicle.
- Confirm whether your vehicle requires AUX or other supported audio inputs.
- Check audio-related connections according to the product installation guide.
- If the original car audio system also has no sound, please provide this information when contacting technical support.
CarPlay or Android Auto Cannot Connect
- Ensure your phone's Bluetooth and Wi-Fi are enabled.
- If necessary, delete expired or duplicate pairings.
- Restart your phone and vehicle infotainment system, ensuring it is safe to do so.
- Please follow the pairing instructions for your product.
Rearview Camera or Steering Wheel Controls Not Working Properly
- Please consult the installation guide for your vehicle and module.
- Please confirm that the relevant cables and settings match the instructions.
- Do not change wiring or configure switches without confirming correct product operation procedures.
Still Having Problems? Please contact our technical team and provide your order number, product model, vehicle details, and photos or videos of the display problem.
3. Contact Technical Support
We understand that each vehicle's original infotainment system may differ. If you are unable to resolve the issue using existing guidelines, our technical team can assist you with subsequent troubleshooting steps.
To help you faster, please provide the following information:
- Order number
- Vehicle brand, model, and year
- Product model or SKU
- Brief description of the problem
- Photos of the original screen and installation connections
- If possible, please provide a short video demonstrating the problem
The more detailed the information you provide, the easier it will be for our team to identify the problem and recommend a suitable solution.
4. Frequently Asked Questions
Can I keep the original screen?
Many JoyeAuto aftermarket modules are designed to work with original factory displays. Compatibility depends on your vehicle and its infotainment system.
Do I need to cut the original wiring harness?
Our compatible aftermarket solutions are designed for integration using vehicle-specific wiring harnesses. Please follow the instructions for your specific product. If you have any questions about any connections, please contact our support team.
Can I install the module myself?
If you are familiar with dashboard removal and automotive electronics, you can install it yourself. If you are unsure, we recommend that you have it installed by a qualified car audio or automotive electronics installer.