Shipping policy
Thank you for choosing Joyeauto. We are committed to delivering your order accurately and dynamic in-car entertainment solutions globally. Please review our shipping policy below to understand delivery times, rates, and conditions.
1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with tracking details.
2. Shipping Rates & Delivery Estimates
We offer Worldwide Shipping to most countries, leveraging both our domestic and overseas warehouses to ensure fast transit.
✨ Free Shipping Promotion
We offer FREE Standard Shipping on orders over $200 USD globally (excluding certain remote regions). For orders under $200 USD, shipping fees will be calculated and displayed at checkout.
| Destination | Dispatch Location | Estimated Delivery Time |
|---|---|---|
| United States (Select Products) | US Local Warehouse | Approx. 5 business days |
| United States (Standard) | China Warehouse | Approx. 7 business days (Around 1 week) |
| Rest of the World | China Warehouse | 7-10 business days |
*Note: Estimated delivery times are guidelines and may vary slightly due to carrier delays or customs clearance.
3. Shipping Exclusions & Remote Areas
While we deliver globally, we unfortunately cannot ship to extremely remote island territories, military addresses (APO/FPO), or certain restricted regions. If your shipping address is deemed a remote area by international carriers, additional shipping charges may apply, or we will contact you to discuss alternative options.
4. Customs, Duties, and Taxes
Joyeauto is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.), unless specific promotional terms or import/tax inclusions are specified by us during checkout.
Depending on the shipping destination, order volume, and specific customs practices, we may evaluate tax assistance on a case-by-case basis. Please consult your local customs regulations for detailed import rules.
5. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking link will be active within 24-48 hours. You can use this number to follow your shipment's journey directly to your door.
6. Questions & Contact
If you have any questions about our shipping procedures, need a custom shipping quote, or want to verify if we can deliver to your country, please don't hesitate to reach out to our support team via our Contact Us page.